Terms of Services

Terms & Conditions of Service

Effective Date: 25/03/2025

Welcome to Andrews Plaza Bank. These Terms & Conditions (“Agreement”) govern your use of our services, including our escrow, money transfer, online banking, and related services (“Services”). By accessing or using our Services, you agree to be bound by this Agreement and all applicable laws and regulations. If you do not agree with any part of these terms, you are not authorized to use the Services.

1. Escrow Services

Andrews Plaza Bank operates as a licensed escrow service provider. By using our Services, both senders and receivers agree that the platform is to be used for legitimate escrow purposes only. Any misuse of escrow functionality may result in suspension or termination of service.

2. Service Jurisdiction and Providers

  • Transactions within Switzerland, The Bahamas, and the U.S. are provided by Andrews Plaza Bank Financial Services, Inc. (NMLS: 1005422).

  • Transactions outside these regions are provided jointly by Andrews Plaza Bank Financial Services, Inc. and Andrews Plaza Bank International Services, LLC.

  • Services are facilitated via authorized Agents and are subject to applicable international and local laws.

3. Service Scope and Availability

Funds can be received through various methods including:

  • Bank accounts

  • Mobile wallets

  • Cash pickups

  • Debit or prepaid cards

Payout methods may vary depending on the destination country and may be subject to fees, regulatory compliance, and identification requirements.

4. Transaction Confirmation and Accuracy

Andrews Plaza Bank relies on the information provided by you to process transactions. It is your responsibility to review and verify all details before submission. Incorrect information may result in failed transfers or delays.

5. Administration Charge

Pending transactions canceled within 24 hours may incur a non-refundable administration charge of up to 0.05%, not exceeding $10,000 or the maximum permitted by law.

6. Special Terms for International Transfers

International transfers are subject to:

  • Document verification

  • Compliance with AML/CTF laws

  • Refund eligibility if funds are not withdrawn or deposited

  • Additional documentation for business transactions exceeding 10,000 BSD

7. Dispute Resolution

All disputes are subject to binding arbitration under the rules of the National Arbitration and Mediation (NAM).
You may opt out of arbitration within 30 days by calling 1-800-385-1000.
If you do not opt out, you waive the right to trial or class action suits.

8. Limitations of Liability

To the fullest extent permitted by law, Andrews Plaza Bank is not liable for:

  • Damages caused by negligence

  • Indirect or consequential damages

  • Actions by third parties or Account Providers

  • Delays or errors due to unforeseen circumstances

9. Currency Exchange and International Transfers

Currency conversions are subject to rates set by Andrews Plaza Bank unless otherwise restricted by law. Andrews Plaza Bank may retain the difference between the exchange rate applied and the actual rate received.

10. Transactions to and from Accounts

When sending to or from an account:

  • Ensure all account information is accurate.

  • Fees may be imposed by Account Providers.

  • Inaccuracies may result in irreversible errors or rejected transfers.

11. Required Certifications

Depending on your transaction, the following certificates may apply:

  • BTRAC: Bahamas Transaction Report & Analysis Centre

  • CBOB: Central Bank of The Bahamas

  • MOC/MOA: Money Order Certificate/Affidavit

  • IMF Certificate

  • MMG Fund Services

  • BAFC: Bahamas Approved Fund Certificate

12. Identity and Location Verification

You authorize Andrews Plaza Bank to verify your identity via mobile carrier data, including name, billing address, and location.

13. Website and App Use

A. Location Services

Your location may be used to determine service eligibility and compliance.

B. Intellectual Property

All content on the site is owned by Andrews Plaza Bank or third parties. Unauthorized use, duplication, or distribution is prohibited.

C. Linked Sites

External links are provided for convenience and do not constitute endorsement. Andrews Plaza Bank is not responsible for content or practices of linked sites.

14. General Terms

  • This Agreement is governed by Geneva law.

  • Services are only available to users aged 18 or over.

  • Misuse, fraud, or violation of laws will result in termination of services and potential legal action.

  • Andrews Plaza Bank may assign this Agreement or change services without notice.

15. Privacy Statement

Please refer to our full Privacy Policy for information about how we collect, use, and share your data. You may request access or limit disclosure of your personal data by contacting:

📧 AndrewsPlazaBankprivacy@andrewsplazabank.com

16. Contact Us

Andrews Plaza Bank Headquarters
📍 3M9G & F32, Mackey St, Nassau, Bahamas
📞 Tel: +1-866-756-9381
📧 Email: contact@andrewsplazabank.com
🌐 Website: www.andrewsplazabank.com