How to Open an Account with Plaza Bank. Opening an account with "Plaza Bank" is a simple and convenient process. Here’s how you can get started: 1. Visit Our Website. Go to our official website: https://andrewsplazabank.com/ 2. Choose Your Account Type. Select the account that best suits your needs: Personal Checking Account. Savings Account. Business Account. Proxy International Transfer Account . 3. Complete the Online Application. Fill out the application form with your details: Full legal name. Date of birth. Residential address. Contact information. Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN). 4. Submit Required Documents Upload clear copies of the following: Government-issued ID: Driver’s license or passport Proof of address: Recent utility bill, lease agreement, or bank statement. Additional documents, may be required depending on the account type. 5. Make an Initial Deposit. Some accounts require a deposit to activate. This can be made via: Electronic funds transfer from another bank. Credit or debit card payment. 6. Verification & Approval. Our team will review your application and documents—usually within 24 hours. Once approved, you’ll receive a confirmation email with next steps. 7. Access Your Account. Once your account is active: Log in using the credentials you created We recommend changing your password upon first login for security. Need Help? If you have any questions or need support, contact our Customer Service Team: Email: [support@andrewsplazabank.com]. Submit a Ticket:[https://andrewsplazabank.com/support/new]. We’re committed to providing a seamless banking experience and look forward to serving your financial needs.

Yes, Andrews Plaza Bank allows you to securely transfer funds to other local and international banks. Simply log into your online banking account, add the beneficiary details, and follow the transfer instructions provided.

Just 2 minutes. Get registered by clicking on the Sign Up button on the right top bar. Provide all the information necessarily to the blanks and hit on the Sign Up button.

Yes. Plaza Bank uses advanced encryption and multi-factor authentication to protect your information and transactions. Always ensure you log in from a trusted device and never share your login details.

You can check your account balance by logging into your Plaza Bank Online Banking portal. Your account summary, including available balance and recent transactions, will be displayed on your dashboard.

Yes, you can securely access your Plaza Bank account from anywhere in the world using our online banking platform. Ensure you have a stable internet connection and use your registered credentials.

Transfer limits depend on your account type and KYC status. For proxy accounts with international transfers, a Money Order Certificate is required for amounts $10,000 and above.

Once a transfer has been processed, it cannot be canceled or reversed. Please double-check all recipient details and amounts before confirming a transaction.

No, Plaza Bank does not charge any monthly maintenance fees for personal online accounts. However, certain transaction or processing fees may apply depending on the service used.

To complete your KYC (Know Your Customer) verification, you must upload: A valid government-issued ID (front and back) A recent utility bill (proof of address) A Money Order Certificate (if applicable for international transfers)

KYC applications are typically reviewed and approved within 24 hours after submission, provided all required documents are complete and accurate.

A Money Order Certificate is an official permit required for transferring $10,000 or more from a Bahamian proxy account to international banks. It is mandatory for accounts holding up to $50,000 for international transfers.

The MOC must be obtained through BTRAC via MMG Fund Services, regardless of your location. For assistance, you can contact the MMG Money Order Department at: Contact Person: E. Chris WhatsApp / Phone: +1 (240) 532-4707 Email: e.chris@mmgfundservices.com

No. KYC verification must be completed using the account holder’s personal information only. Third-party details or documents will not be accepted.

If you experience issues signing into your account, you can: Visit our support center: https://andrewsplazabank.com/support/new Email our support team: support@andrewsplazabank.com

A transaction may appear as pending for several reasons, including: Verification in Progress: Your transaction may be under review to ensure all details are accurate and meet compliance standards. KYC Not Completed: If your KYC (Know Your Customer) verification is incomplete or under review, your transaction may be placed on hold. Bank Processing Time: Some transactions, especially international transfers, take 3–5 business days to be processed and confirmed by the receiving bank. Incorrect or Incomplete Information: If there are errors in the beneficiary details (e.g., name, account number, bank code), the transaction may be delayed or flagged for manual review. System or Network Delays: Occasionally, high traffic or technical issues may cause delays in processing. What to Do: Double-check the transaction details Ensure your KYC is fully verified Contact customer service for assistance 📧 Email: support@andrewsplazabank.com 📝 Support Ticket: https://andrewsplazabank.com/support/new

KYC form requires that you upload your government identification, proof of your billing address and Money Order Certification

As a secure financial institution, Andrews Plaza Bank prioritizes client privacy and operational integrity. Therefore, we do not actively operate on public social media platforms. All communication should be through our official website and support channels.

To update your registered email address or phone number, please log into your account and visit the Profile Settings section. For security reasons, a verification may be required.

Click on the “Forgot Password” link on the login page, then follow the instructions to reset your password securely. If you encounter issues, contact customer support.

Plaza Bank uses the official Bahamian Dollar (BSD) to USD exchange rate, which is typically 1 BSD = 1 USD. However, slight variances may occur depending on regulatory updates.

Plaza Bank offers a variety of accounts including: Personal Checking Accounts Savings Accounts Proxy International Transfer Accounts Corporate/Business Accounts Each account is tailored to meet specific financial needs. Please contact customer service for guidance on the best account for you.

Deposits can be made through the following methods: Wire transfer from another bank Proxy deposits (for international clients) Partner agents or authorized fund services (e.g., MMG Fund Services) Detailed instructions are available in your online banking portal under the “Deposit” section.

To make a withdrawal: Log into your Plaza Bank account Navigate to the “Withdraw” section Choose your withdrawal method (e.g., transfer to another bank or local payout) Follow the instructions and confirm using your withdrawal PIN or token

A withdrawal PIN is a unique code used to authorize fund withdrawals for enhanced security. It is sent to you once your account is verified and your withdrawal request is initiated.

Local transfers: Typically within 24 hours International wire transfers: 3–5 business days depending on the sending bank Proxy deposits: Varies based on verification and fund service partner timelines

Yes. Business and corporate entities can open accounts tailored for commercial use. Please provide your business documentation during the KYC process.

Plaza Bank primarily operates in BSD (Bahamian Dollar) and USD (United States Dollar). All international transfers are processed in USD unless otherwise specified.

Yes, users with multiple Plaza Bank accounts (e.g., personal and business) can link and manage them under a single online profile, with the ability to switch between accounts.

To close your account, please contact customer service directly. All pending transactions must be completed, and the account balance should be cleared before closure is processed.

Our customer service team is available Monday to Saturday, with limited support on Sundays and public holidays. You can also submit tickets 24/7 via https://andrewsplazabank.com/support/new.

Plaza Bank provides a variety of loan options to meet diverse financial needs, including: - **Personal Loans:** Unsecured loans for various personal expenses. - **Auto Loans:** Financing for new or used vehicles. - **Home Mortgage Loans:** Loans for purchasing or refinancing a home. - **Home Equity Loans and Lines of Credit:** Borrow against the equity in your home. - **Business Loans:** Financing solutions for small to medium-sized businesses.

You can apply for a loan by visiting our official website and navigating to the **Loans** section. Select the type of loan you're interested in and click on the **Apply Now** button to start your application.

The documentation required may vary depending on the type of loan. Generally, you will need to provide: - **Personal Identification:** Government-issued ID such as a driver's license or passport. - **Proof of Income:** Recent pay stubs, tax returns, or bank statements. - **Credit History:** Authorization for a credit check. - **Collateral Information:** For secured loans, details of the asset being used as collateral.

The loan approval process typically takes between **3 to 5 business days**, depending on the completeness of your application and the type of loan.

Yes, you can check the status of your loan application by logging into your Plaza Bank online account and navigating to the **Loan Application Status** section.

Interest rates vary depending on the type of loan, loan amount, term length, and your credit profile. For current rates, please visit our Rates page on the official website or contact a loan officer.​

Plaza Bank does not charge prepayment penalties on most loan products. However, it's advisable to review your loan agreement or consult with a loan officer for specific details.

Loan payments can be made through various methods:​ Online Banking: Set up one-time or recurring payments via your online account.​ Mobile App: Use the Plaza Bank mobile app to make payments.​ In-Person: Visit any Plaza Bank branch to make a payment.​ Mail: Send a check or money order to the address provided in your loan agreement.

If you're experiencing financial difficulties, it's important to contact our Customer Service Team as soon as possible to discuss potential solutions or payment arrangements.​

Yes, Plaza Bank offers refinancing options for various types of loans. Refinancing can help you secure a lower interest rate or adjust your repayment terms. To explore refinancing options, please visit our Refinancing page or contact a loan officer.

Yes, Plaza Bank provides financing options for investment properties. Specific terms and conditions apply, so it's recommended to consult with a loan officer for detailed information.

Eligibility is determined based on several factors, including:​ Credit Score: A higher credit score may improve your chances of approval and favorable terms.​ Income: Stable and sufficient income to cover loan repayments.​ Debt-to-Income Ratio: The proportion of your income that goes toward existing debts.​ Collateral: For secured loans, the value and type of collateral offered.

Yes, Plaza Bank allows co-signers on certain loan types. A co-signer with a strong credit profile can enhance your chances of approval.

The maximum loan amount varies depending on the type of loan and your financial profile. For specific information, please refer to the loan details on our website or speak with a loan officer.

You can reach our loan officers by:​ Phone: Call our Customer Service Line at +1-866-756-9381.​ Plaza Home Mortgage, Inc. +3 PNC Bank +3 Plaza College +3 Email: Send an inquiry to loan@andrewsplazabank.com​ In-Person: Visit your nearest Plaza Bank branch.

Contact Us: Head Office: 3M9G & F32, Mackey St, Nassau, Bahamas. +1-866-756-9381 Email: contact@andrewsplazabank.com